Returns & Exchanges
At Sterra SG, we are committed to ensuring your home experience is exceptional. If you are not completely satisfied with your purchase, you may return or exchange your item within 15 days of delivery, provided it remains in its original condition and packaging.
Initiate Your Request
Contact our dedicated customer support team via our official website or email with your order number and the reason for your return.
Verification and Approval
Our team will review your request within 2-3 business days and provide you with a Return Merchandise Authorization (RMA) if the criteria are met.
Package Your Item
Securely pack the product in its original Sterra box, ensuring all accessories, manuals, and protective materials are included to prevent damage during transit.
Collection or Drop-off
Schedule a pickup with our logistics partner or drop off the package at a designated collection point; once received and inspected, your refund or exchange will be processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing