Frequently Asked Questions
Everything you need to know about enhancing your home living experience.
What is the standard delivery timeframe for orders within Singapore?
Most orders are processed and delivered within 3 to 5 business days. For larger installations like water purifiers or air conditioners, our team will contact you within 24 hours to schedule a specific appointment.
Do Sterra products come with a warranty?
Yes, all Sterra products come with a standard 1-year local warranty covering manufacturing defects. Extensions are available for specific product lines like our water filtration systems.
Can I change or cancel my order after it has been placed?
If your order has not yet been dispatched or scheduled for installation, you may modify or cancel it by contacting our customer support team immediately. Once an item is in transit, standard return policies apply.
Are installation services included in the price?
Professional installation is included for all Sterra water purifiers and air purifiers that require plumbing or complex setup. Simple plug-and-play devices are designed for easy self-setup.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayNow, and interest-free installment plans via GrabPay, Atome, or ShopBack.
How often should I replace the filters in my Sterra device?
To ensure optimal performance and air/water quality, we recommend replacing filters every 6 to 12 months depending on your usage volume and the specific model owned.